Membership Billing Policy
billing@indyaquaticmasters.com

 

REQUIREMENTS

  • Membership dues are required to be paid to provide members unlimited monthly access to the Indy Aquatic Masters program (IAM).
  • All members must be a currently registered member with U.S. Masters Swimming. 
  • Membership dues are non-refundable and non-transferable. 
  • Members are required to pay membership dues (monthly, 3-month, 6-month, or 12-month) whether you choose to attend workouts or not. Refunds are not issued for not attending workouts. If you plan to be away for an extended period of time, please review our membership freeze and suspend account policies below.

PAYMENT SCHEDULE

Membership benefits are offered on a monthly basis. Membership is not offered on a daily or weekly basis. Therefore, dues are not prorated. For example, if a member joins before the 20th of a particular month, they will be charged dues in full the day they join for unlimited access to the IAM program. Members joining the 20th of particular month or after will be charged beginning the 1st of the following month. If a member cancels after the 1st of a particular month, the cancellation takes effect the 1st of the following month.

Members have the choice to choose the following auto-billing payment schedule:

  • Monthly – billed automatically on the first of every month 
  • 3-month – billed automatically every three months on the first of the month payment is due.
  • 6-month – billed automatically every six months on the first of the month payment is due.
  • 12-month – billed automatically every twelve months on the first of the month payment is due.

Dues are charged automatically on renewal dates (first of the month the next payment is due). Members will continue to be charged on your renewal date unless you request cancellation in writing (See cancellation policy below.) IAM reserves the right to amend the date on which payment is due. IAM reserves the right to draft all amounts owed by the member using the credit card provided to IAM unless the member explicitly revokes authorization to use an account.

CANCELLATION

If a member wished to cancel membership, the member must submit the request in writing to billing@indyaquaticmasters.com at least five days prior to the first of the month you wish to stop membership. For example, if you wish to cancel your membership beginning October 1st, you must submit your cancellation request by September 26th.

RATE INCREASE

IAM reserves the right to increase membership rates at any time upon providing notice of such increase to member not less than thirty (30) days prior to the effective date of the dues increase. Notice by electronic mail to a member’s registered email address shall be deemed adequate notice of any increase in dues.

CREDIT CARD FAILURES

Members are responsible for maintaining a current credit card on file at all times. You will be subject to late fees and membership cancellation for dues not paid within thirty days of the due date and for not maintaining a current credit card on file. Credit cards can be updated securely by logging into your account.

MEMBERSHIP FREEZE

Members on the 3, 6, and 12-month plans may choose to freeze membership for personal reasons such as vacation, illness, pandemic risk, or injury up to a maximum of 3 consecutive months (including monthly waivers) by submitting a written request to billing@indyaquaticmasters.com prior to the freeze period.  Members must specify the start and ending month for the account freeze.  Membership will resume automatically after the freeze period ends and the remaining months left on your membership will be applied. If additional time off is required past three months within the current membership, a refund will be issued for the months remaining on the membership and membership will be cancelled. Cancelling membership during the freeze period cancels both the freeze and any remaining month credit.

SUSPEND MEMBERSHIP

Members on a monthly plan can request to suspend monthly billing for a period of time up to 3 consecutive months by submitting a request at least five days prior to the month they wish to halt billing. Member must indicate when billing should resume.

MEMBERSHIP LOGIN

Members can view/update their contact, log-in, or payment information by logging into their account.

REJOINING IAM

Returning members must re-register when rejoining IAM to confirm current contact and payment information. Dues must be paid before attending your first practice. To rejoin, send a request to billing@indyaquaticmasters.com.

PAYMENT BY CHECK

Credit card payments are preferred over check payments. However, if you prefer sending payment by check, the payment is due by the first of the month. Payments can be mailed to Indy Aquatic Masters, PO Box 30145, Indianapolis, IN, 46230.  A $35 fee will be assessed for bounced/returned checks. 

Questions - billing@indyaquaticmasters.com